4ielts Privacy Policy – Your data is our responsibility

We collect certain information when you create an account and use the 4ielts platform. This information is essential for delivering the best experience and keeping your account secure. We collect only what is necessary – nothing more.

Personal Identity Information:

• Registration Information: Full name, date of birth, gender, nationality, and email address.
• Contact Information: Mobile number, current address (city and district).
• KYC Documents: A copy of your National ID (NID), passport, or driving licence.
• Selfie or Photo: A photo of you may be required for KYC verification.

Financial Information:

• Payment method details: bKash/Nagad/Rocket number or bank account information.
• Transaction History: dates, amounts, and methods of deposits and withdrawals.
• Records of bonus and promotion usage.

Technical Information:

• IP address, browser type and version.
• Device type (mobile/tablet/desktop) and operating system.
• Session duration, login time, and location data.
• Information related to cookies and browsing behavior.

4ielts uses your data only for specific, legitimate purposes. We never use your information for unrelated activities. A full list of how we use your data is provided below:

4ielts stores your personal data with the highest level of security. Our server infrastructure is protected by modern encryption and firewall technology. The steps we take to safeguard your data include:

• 256-Bit SSL Encryption: All data transfers on the website and app are encrypted.
• Server-Side Encryption: Sensitive data stored in the database is hashed and encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Firewall & DDoS Protection: Protected against server-side attacks.
• Data Backup: Automated daily backups are performed.

Data Retention Period: Data is retained for as long as your account remains active. Following account closure, transaction records may be kept for up to 5 years as required by law.

4ielts never sells your personal data. However, limited information may be shared in certain specific circumstances. Below is a clear explanation of when and with whom data may be shared:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Verifier: Your identity information may be shared with registered identity verification service providers for verification purposes.
• Regulatory & Law Enforcement Authorities: Under legal obligations, data may be disclosed pursuant to a court order or government directive.
• Fraud Prevention Agencies: Information may be shared with relevant authorities if money laundering or fraud is suspected.
• Technology Partners: Selected technology providers that operate our platform may have access to limited data.

All third parties are contractually bound to 4ielts and are required to comply with our privacy standards. They are not permitted to use your information for any purpose of their own.

Cookies are used on the 4ielts website and app. They are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functionality Cookies: Remembers your preferences (language, theme). Optional.
• Analytics Cookies: To understand which pages you spend the most time on – fully anonymized.
• Security Cookies: To detect simultaneous logins from multiple devices in the same session.

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may prevent you from logging in or using certain features on the platform.

Every member of 4ielts has certain fundamental rights regarding their personal data. We respect these rights and honor them in a timely manner.

• Right to Access: To find out what information we hold about you, submit a request to our support team.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: After account closure, you may request deletion of any data held beyond what is required by legal obligation.
• Right to Restrict Processing: You may object to the processing of certain types of your information.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to Opt Out: You can opt out of marketing communications at any time.

To exercise any of your rights, support@4ielts.net. We aim to respond within 30 business days.

4ielts strictly prohibits registration and gaming by anyone under the age of 18. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• If a minor is found to have opened an account using false information, the account will be immediately closed and all associated data will be deleted.

4ielts may update this Privacy Policy as needed. If changes are made, we will notify you in the following ways:

• A notice will be published on the website homepage.
• Updates will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

For significant changes, at least 14 days' notice will be provided in advance. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@4ielts.net
• Live Chat: Click the chat button in the bottom-right corner of the website (available 24/7).
• Response Time: 7 business days for general requests, 30 business days for data deletion requests.